Return Policy

Refunds are available:

  • If a customer purchases time and is unable to use the FatPort service due to technical issues with the HotSpot
  • If a customer signs up for the FatPort Service and is at a location that provides free FatPort wireless internet

To receive a refund, please provide us with:

  • Date of Purchase
  • Type of Service purchased
  • Amount Paid
  • Contact information including email address/phone #
  • Method of Payment

Send Refund/Discount Enquiries to:

Phone: (866) 328-7678
Fax: (604) 608-6787



Please allow us a minimum of 24 hours to process your request.

Please note: requests can only be processed Monday to Friday during office hours.

Need more help?


Call our toll free number at 1.866.FAT PORT (328.7678)

Email us at